OpenText
All Systems Operational

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Australia Operational
Core Capture Australia Operational
Core Capture for SAP Solutions Australia Operational
Core Case Australia Operational
Core Content Australia Operational
Core Experience Insights Australia Operational
Core for Federated Compliance Australia Operational
Core Platform Austrailia Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by Opentext - Austrailia Operational
Core for Supplier Exchange Australia Operational
Core Canada Operational
Core Capture Canada Operational
Core Capture for SAP Solutions Canada Operational
Core Case Canada Operational
Core Content Canada Operational
Core Experience Insights Canada Operational
Core for Federated Compliance Canada Operational
Core Platform Canada Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada Operational
Core for Supplier Exchange Canada Operational
Developer Experience Canada Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Capital Projects EU Operational
Core Experience Insights EU Operational
Core for Federated Compliance EU Operational
Core Platform EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core Signature Service EU Operational
Core for Supplier Exchange EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core US Operational
Core Capture US Operational
Core Capture for SAP Solutions US Operational
Core Case US Operational
Core for Capital Projects US Operational
Core Content US Operational
Core Experience Insights US Operational
Core for Federated Compliance US Operational
Core Platform US Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service US Operational
Core for Supplier Exchange US Operational
Developer Experience US Operational
Life Sciences Smart View Preview US Operational
Magellan Risk Guard US Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CORESHARE EU Release deployment- 24.1.2 Mar 28, 2024 18:00-20:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Mar 11, 2024 - 05:33 UTC
CORESHARE NA Release deployment- 24.1.2 Mar 29, 2024 02:00-04:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Mar 11, 2024 - 05:35 UTC
Core Share Europe - Scheduled Maintenance Mar 30, 2024 12:00-16:00 UTC
Core Share EU will be undergoing maintenance on March 30, 2024 from 12:00 UTC to 16:00 UTC.
We do not expect any outage, but the Application may be intermittently unavailable, during this time.

Posted on Mar 11, 2024 - 13:51 UTC
Core Share NA - Scheduled maintenance Mar 30, 2024 16:00-20:00 UTC
Core Share NA will be undergoing maintenance on March 30, 2024 from 16:00 UTC to 20:00 UTC.
We do not expect any outage, but the Application may be intermittently unavailable, during this time.

Posted on Mar 11, 2024 - 13:52 UTC
Desktop Messaging BMS and Production Messaging BMS will be undergoing maintenance on 07 April 2024 from 03:00 UTC to 07:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2027273

Posted on Mar 07, 2024 - 15:06 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 25, 2024 - 20:21 UTC
Update - The maintenance has been updated. The Core Europe services previously identified will not be impacted by this change and have been removed. See below.
 
On 14 April 2024 from 16:00 UTC to 23:00 GMT UTC, a network maintenance has been scheduled that will affect these services:

• Fax2Mail
• Notifications – SMS
• Production Messaging

If the maintenance is unable to be performed on the date specified above, the work will be rescheduled to 19 May 2024. An updated notification will be sent if the backup date is required.

Intermittent service interruptions are expected to occur throughout this timeframe. We appreciate your patience.

Tracking number: C2018485

Mar 25, 2024 - 20:18 UTC
Scheduled - On 14 April 2024 from 16:00 UTC to 23:00 GMT UTC, a network maintenance has been scheduled that will affect these services:

• Fax2Mail
• Notifications – SMS
• Production Messaging

If the maintenance is unable to be performed on the date specified above, the work will be rescheduled to 19 May 2024. An updated notification will be sent if the backup date is required.

Intermittent service interruptions are expected to occur throughout this timeframe. We appreciate your patience.

Tracking number: C2018485

Mar 13, 2024 - 20:08 UTC
Past Incidents
Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Mar 11, 05:29 UTC
Completed - The scheduled maintenance has been completed.
Mar 28, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 01:30 UTC
Scheduled - Core Signature will be undergoing maintenance on 28 March 2024 from 01:30 UTC to 03:00 UTC. We do not expect any outage or degraded service, but the Application may be intermittently unavailable, during this time.
Tracking Number: C2035958

Mar 25, 12:25 UTC
Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 16:00 UTC
Scheduled - Core Signature will be undergoing maintenance on 27 March 2024 from 16:00 UTC to 17:30 UTC. We do not expect any outage or degraded service, but the Application may be intermittently unavailable, during this time.
Tracking Number: C2035948

Mar 25, 12:23 UTC
Completed - The scheduled maintenance has been completed.
Mar 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 14:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Mar 11, 05:27 UTC
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:30 UTC
Scheduled - Hightail will be undergoing maintenance on 25 March 2024 from 21:30 UTC to 26 March 2024 02:30 UTC. The Application will be intermittently unavailable during this time.
Tracking Number: C2034920

Mar 25, 12:28 UTC
Mar 25, 2024
Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 UTC
Scheduled - Alloy North America will be undergoing maintenance on 24 March 2024 from 09:00 UTC to 13:00 UTC. The service will be degraded during this timeframe. Prepare to reprocess transactions in case of any failures. We appreciate your patience.

Tracking Number: C2017081

Feb 22, 04:08 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 02:00 UTC
Scheduled - Alloy North America will be undergoing maintenance on 24 March 2024 from 02:00 UTC to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. We appreciate your patience.

Tracking Number: C2019982

Feb 22, 04:11 UTC
Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 16:00 UTC
Scheduled - Core Share CA will be undergoing maintenance on March 23, 2024 from 16:00 UTC to 20:00 UTC.
We do not expect any outage, but the Application may be intermittently unavailable, during this time.

Mar 11, 13:50 UTC
Mar 22, 2024
Resolved - The following services were experiencing experience degraded service. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- Production Messaging
- RightFax Connect

Tracking Number: IM3439515

Mar 22, 22:03 UTC
Update - OpenText Fax2Mail and RightFax Connect customers may experience degraded service when receiving incoming fax transactions. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- RightFax Connect

Tracking Number: IM3439515

Mar 22, 21:25 UTC
Update - OpenText Fax2Mail and RightFax Connect customers may experience degraded service when receiving incoming fax transactions. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- RightFax Connect

Tracking Number: IM3439515

Mar 22, 20:27 UTC
Update - OpenText Fax2Mail and RightFax Connect customers may experience degraded service when receiving incoming fax transactions. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- RightFax Connect

Tracking Number: IM3439515

Mar 22, 19:26 UTC
Investigating - OpenText Fax2Mail and RightFax Connect customers may experience degraded service when receiving incoming fax transactions. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- RightFax Connect

Tracking Number: IM3439515

Mar 22, 18:27 UTC
Completed - The scheduled maintenance has been completed.
Mar 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 13:49 UTC
Scheduled - Core Share AU will be undergoing maintenance on March 22, 2024 from 14:00 UTC to 18:00 UTC.
We do not expect any outage, but the Application may be intermittently unavailable, during this time.

Mar 11, 13:48 UTC
Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 11:00 UTC
Scheduled - On 16 March 2024 from 11:00 UTC to 20:00 UTC a system maintenance has been scheduled that will affect these services:
- Fax2Mail
- Production Messaging
- RightFax Connect

Intermittent service interruptions are expected to occur throughout this timeframe.

Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking number: C2021619

Feb 15, 21:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 5, 18:45 UTC
Scheduled - We will be undergoing scheduled SearchStax maintenance during this time. All services should remain accessible during the window with brief slowness at times.
Mar 5, 18:44 UTC
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 10:00 UTC
Scheduled - We will be undergoing scheduled SearchStax maintenance during this time. All services should remain accessible during the window with brief slowness at times.
Mar 5, 18:48 UTC
Mar 14, 2024

No incidents reported.